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Connect & Maintain - Daikin 360

Let your Daikin Service partner ensures that your HVAC system is properly maintained and connected​

The Daikin360 approach ​

For over a century, Daikin has led the HVAC industry, delivering world-class systems and unmatched support. With advanced remote monitoring, our expert, factory-trained technicians provide seamless, proactive service—from seasonal tune-ups and critical repairs to system diagnostics. Through written reports, scheduled site visits, and efficient startup and shutdown processes, we ensure your building operates at peak efficiency. Supported by our extensive parts inventory, centralized distribution, and fleet of temporary solutions, Daikin Service is ready to keep your systems running smoothly, anytime and anywhere.

Maintenance

Maintenance plans

To ensure that your equipment is maintained in optimal condition and for a lifetime, our maintenance involves a specialist who not only checks that all components are functioning correctly but who also performs necessary cleaning and adjustments. This regular care is vital for preventing unexpected breakdowns.

  • Our plans include preventive and predictive maintenance.
  • Our proactive approach focuses on regular inspections and the immediate correction of minor issues before they develop into major problems.
    Our predictive maintenance utilises advanced diagnostics and data analysis to foresee potential failures before they occur.
  • Both types of maintenance are supported by our specialised service technicians who use only authentic Daikin parts.

If you want to go one step further in extending the lifetime of your machine, we offer you our predictive services. Predictive maintenance services anticipate failures before they happen to mitigate the risk of failure.

Some of the specialized services in our portfolio are:

  • Oil analysis
  • Water analysis
  • Refrigerant analysis
  • Vibration analysis
  • Thermographic analysis
  • Eddy Current test

For those who have in-house maintenance capabilities, Daikin Service can also guide your team and be on standby for more complex technical needs with predictive maintenance.

  • Descaling/brushing
  • Cleaning filter indoor units (VRV only)
  • Mechanical inspection (star gate) of screw compressor/Overhaul
  • Maintenance of ancillary equipment, such as pumps, cooling towers, … (turnkey projects only)

 

 

With proactive maintenance services, we support you with proven experts, offerings and processes to ensure customers get the help they need from a trusted advisor. We are at your service with:

  • Priority planning in case of repairs
  • Diagnostic analysis within 48 hours
  • Technical helpdesk assistance
  • Visits during business hours
  • Visit reports and service history logbook
  • Discounted price on labour for repairs (contract > =3 years)
  • Contingency planning

Daikin’s service technicians can perform all of the vital maintenance your system needs to ensure your equipment is running at peak efficiency. From proper cleaning to software upgrades and necessary maintenance, our techs will maximize your system to help extend the life of your equipment. It includes:

  • F-GAS leak detection and logbook validation
  • Annual preventive maintenance
  • Seasonal preventive maintenance
  • System diagnostics
  • Condenser cleaning
  • Air filters cleaning
  • Daikin On-site system inspections & report

Our Proactive and Predictive services can be complemented with an Extended Warranty on your equipment. You can choose to cover the future costs of repairs, both for labour and for spare parts, that are caused by wear and tear. That way you have a clear image of the total cost of ownership.

The ‘Full peace of mind’ package can be topped up with services that fast-track any potential interventions needed, such as:

  • Fast intervention times (<4 hours in certain circumstances)
  • Stock on site
  • Priority access to rental equipment
  • Training for your staff
  • A technician on site

If you operate a business for which 24/7 uptime is critical, then this package is also for you.

It’s clear, with this plan Daikin has your back, so you can focus on your business and what you do best.

A well-functioning installation starts with a proper commissioning. That is why at Daikin we can do this commissioning for you or you can work with one of the many installers that we have trained to do so.

Additional support services

  • Energy audit on-site

  • Refrigerant recovery

  • Energy inspection

  • Controls & engineering consultancy support

  • Installation of energy meter

Connect

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Why should you connect your equipment?

Control and monitor your equipment anywhere, anytime.
With our remote monitoring tools, you can control all your facilities remotely, access real-time operational data via the cloud and get insights on the performance of your units. This capability allows you to maximise uptime through alarm notifications, advanced prediction, and remote diagnostics. When a service intervention is needed, it can be executed swiftly thanks to the available information on the cloud platforms. Additionally, our cloud solutions easily integrate with your existing building management system,, ensuring seamless and efficient operation.

Maximise energy and cost efficiency of your operation.
Remote monitoring and scheduling enable you to manage your energy consumption and uncover energy-saving opportunities. The platforms provide cost-effective control and energy monitoring of HVAC systems. You can make remote adjustments and perform diagnostics, reducing the need for on-site presence. This functionality ensures optimal performance while helping you meet both financial and environmental goals.

Achieve optimal performance and maximise the lifetime of your units.
You will receive notifications for any alarms or potential issues, enabling you to make timely adjustments to settings and configurations. Additionally, you’ll benefit from remote software upgrades and advanced features like leak detection, trend analysis, and remote assistance by Daikin. These capabilities ensure that your units operate efficiently and have an extended lifespan.

The value of implementing our remote monitoring solutions

  • Reliability

    Daikin’s Remote Monitoring offers 24/7 control and monitoring of your indoor climate, ensuring optimal comfort and user experience. With real-time monitoring and advanced prediction logic, you’ll receive timely alerts and suggested actions to maintain system uptime and address potential issues proactively.

  • Cost saving

    Optimise performance and extend the lifespan of your Daikin systems. With Daikin’s Remote monitoring solutions, you can integrate third-party systems such as lighting, fans, pumps or easily integrate in facility management systems.

  • Scalability

    Daikin’s Remote Monitoring platforms are simple to implement and to streamline operations across multiple facilities. You can easily access and control your HVAC equipment remotely, no matter where it’s located, making it effortless to set up new facilities.

  • Energy saving

    Daikin empowers you with comprehensive control over your energy consumption data and HVAC equipment performance insights. By setting temperature and energy demand limits, you can prevent extreme settings, influence user behaviors, lower energy costs, and reduce your carbon footprint.

Discover our remote monitoring solutions​

Daikin Cloud Plus logo

Daikin Cloud Plus

Designed primarily for VRV, Sky Air, air curtains, and ventilation products, this platform serves as a comprehensive monitoring and site management solution. It also supports integration with lighting and other facility management systems, enabling complete control over the site​.

Daikin on Site logo

Daikin on Site
Focused on our Applied offering, this multi-feature platform is specifically designed for chillers and AHUs. It aims to serve as a collaborative tool for all stakeholders involved in the operation and maintenance, providing comprehensive control over the entire site.​
 

Key benefits of Daikin's remote monitoring solutions​

  • Web interfaces

    Web interfaces allow you to access real-time parameters of your Daikin equipment. Authorised technicians can remotely adjust setpoints as needed. These changes are securely transmitted to the unit and recorded in the cloud, facilitating easy reference to historical actions whenever necessary.

  • Multi-site management

    The web-based dashboards of the platforms provide you with a map view of all your facilities, overviews of all units in each location, and their status - online, offline, or in alarm. This includes units located in one or multiple countries. With just a click, you can navigate directly to any unit requiring attention, allowing for swift remote interventions and immediate action.

  • Scheduling

    From the dashboard, you can define set points and operation schedules for your units, and easily adjust your building’s climate anytime, anywhere. Additionally, exceptional days, such as holidays or closed days, can be defined to meet your business needs. 

  • Remote diagnostics

    With up to 500 data points available, our experts can assist you throughout the lifetime of your units, whenever you need. Depending on the service package selected, the Daikin team can provide operational reports, assessment reports and recommendations to optimise your units’ performance. This ongoing support ensures your systems operate at peak efficiency

  • Air quality

    With the integration of a Daikin IAQ sensor, you can monitor indoor air quality on our cloud platforms in real time, helping to identify areas for improvement. A dedicated dashboard with IAQ values and reports is available.  

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