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Service Engineer

Location: Daikin Cape Town Office

 

MAIN PURPOSE OF THE JOB:

Work within a team of Regional Service Engineers dealing with the successful resolution of technical service queries from customers, dealers. Attending site visits for specific Daikin products; both Airconditioning and Heating. Work as technical advisor for all product types to troubleshoot and resolve technical issues for customers, dealers and end users by telephone.

Conduct all service activities (with support from more senior engineers) and diagnose faults, repair and setup Daikin products on site so they perform to the requirements and meet the design brief of the customers and end users.

 

RESPONSIBILITIES AND DUTIES:  

  • Support DASA customers, providing technical advice on all products to assist in the identification and resolution of technical issues by telephone support, email or direct site contact.
  • Be available to respond to aftersales technical service queries from internal and external customers.
  • Attend customer sites to commission Daikin systems in line with the design brief, interacting with the client (dealer, consultant, end user) to advise of system setup and operation.
  • Attend sites to diagnose basic technical issues, interacting with the client (dealer, consultant, end user) to explain the conclusion and solution.
  • Produce detailed written reports for submission to the customer and to the regional service supervisor.
  • Attend sites for component replacement & ensure all health and safety, risk assessments and legislation are always adhered to – ensuring that the systems are fully operational and safe after such visit.
  • Ensure that all information passed to the customer does not pose any health and safety risks and complies with current legislation.
  • Ensure that all company issued tools and equipment are maintained in good working order. Maintain a log of all tools and equipment.
  • Responsible for ensuring residential premises are protected during work and left clean and tidy; protecting any areas that could be subject to damage.
  • When on a planned maintenance or commissioning site, ensure correct forms are completed accurately and appropriate measurement tools are used.
  • Follow all internal company policies and procedures to ensure DASA achieves quality performance targets.
  • Identify potential product or installation problems and share with colleagues and escalate quality issues to the service supervisor.
  • Using knowledge of product application to advise the customers of instances where installations do not meet Daikin guidelines – escalate to service supervisor or sales manager where appropriate.
  • Maintain through technical and application knowledge of all Daikin’s products and the technical support procedures in order to be able to provide accurate diagnosis and offer solutions to our customers.
  • Provide cover for engineers in times of absence, ensure written communication, fault diagnosis and follow up to service coordinators.
  • Monitor and record customer feedback; escalate more complex customer issues to one of the appointed Champions.
  • From the customer call, give advice on which spare parts are required to resolve technical issues, using own judgement to provide best cost options.
  • On the job training and support to apprentice technicians to handle technical issues on the helpdesk and on site.
  • Ensure timely delivery of site services, and where delays occur communicate directly with customers and service coordinator and or supervisor.

EDUCATION AND EXPERIENCE:

  • Minimum NQF Level 2 in Airconditioning and Refrigeration.
  • Valid trade test in the trade Refrigeration Mechanic.
  • Valid Authorised Refrigeration Gas Practitioner.
  • Ability to work on own initiative and as part of a team.
  • Ability to prioritise own workload.
  • Flexible and confident individual who will be able to work in a rapidly changing environment.
  • Experience in the HVAC industry (fault finding, and breakdown works).
  • Demonstrate a sound understanding of the refrigeration cycle and refrigerants.
  • Demonstrate a sound understanding basic electrical/electronic principles.
  • Must be able to read and understand technical drawings (wiring schematics).
  • Confident problem solver who has a methodical and analytical approach with attention to detail.
  • Must hold SA driving licence.
  • Customer focussed with a positive “can do” attitude.
  • Ability to deal with pressurised situations (pressure to provide answers in front of clients).
  • A good communicator who is confident discussing and conveying technical matters, sometimes to non-technical people (Verbal, face to face & written).
  • Computer literate.
     

Job offer

Detailed CV and cover letter to be submitted to:

 The Human Resources Department

via email at jobs@daikin.co.za or +27 11 997 4400

Closing date of application is Friday the 15th October 2021