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Nigeria Service Manager

Daikin Middle East (DAME) is looking for Service Manager

Location: Lagos, Nigeria

Function: Customer Service

 

JOB RESPONSIBILITIES:

  • Service leader for Nigeria market: Develop service support structure locally.
  • Provide support to Customers in Nigeria following Daikin Service Pillars such as: Promptness Reliability and Kindness.
  • Share market orientation and feedback to the management.
  • Identify gaps, weak points and propose solutions.
  • Develop Service and Parts business from Distributors and End Customers.
  • Familiarize current Daikin products and solutions and way of working.
  • Develop Service capabilities in the local market by expanding Service channels.
  • Develop Training structure in local market: Centre of Excellence and Distributor Training facilities.
  • Arrange and monitor trainings for staff of Service Channels.
  • Monitor and Report Performance of Service activity through Channels.
  • Understand and follow all Daikin Service Processes (DSM SAP Warranty Parts etc.).
  • Manage product quality issues and report to factory to improve product reliability.
  • Practice and propagate Safe Working Practices and ethical behavior.
  • Follow Kaizen process to continuously improve Channels.

JOB REQUIREMENTS:

  • Diploma / Degree with specialization in HVAC
  • Has 10-20 years of relevant experience handling Service Companies and Technicians
  • Strong knowledge of Nigeria HVAC Market
  • Strong Customer-Facing Skills
  • Good knowledge of Channel management and motivation process
  • Out of the box thinking to participate in process improvements
  • Strong creative thinking and problem-solving skills
  • Travel within Nigeria as needed to supervise monitor and review ASPs
  • A solid temperament to face the tough situations and be goal oriented to achieve results
  • Good knowledge of Excel and Power Point and other MS tools

PREFERRED:

  • Experience of working with Ground level network in HVAC industry
  • Nigeria HVAC Market experience
  • Good communication skills
  • Exposure to Africa market can be an added advantage

Additional Comments: (not mandatory but can be an advantage)

  • Knowledge of Distributors and Dealers Relations in Engineering Organization
  • Competitor scenario and Market Knowledge



Job offer

Detailed CV and cover letter to be submitted to:

 Sofia Khalfi

via email at khalfi.s@daikinmea.com

Closing date of application is Tuesday the 30th November 2021